Privacy Policy
Last updated: 3 November 2026
This policy explains what SAAR Quote (the website and the mobile app, together "the service") collects, why, who can see it, and what you can ask us to do. SAAR Quote is provided by SAAR Solutions ("we", "us").
1. Who is responsible for your data
SAAR Quote is a sales, quotation and deal-management service used by companies. The company that created your account (your "company") decides what information is kept in its workspace, including the details of its leads and customers, and is the data fiduciary for it. We run the service on your company's behalf and keep that information safe. For questions about a record your company holds, ask your company first.
2. What we collect
| What | Why |
|---|---|
| About people who use the service: name, mobile number, email address, role and team | To create your account, sign you in and show you the screens and records your role allows. |
| Lead and customer details your company enters or receives: business name, contact person, mobile number, email, address, requirements, demo and follow-up notes, remarks | So your company can follow up its leads, prepare quotations and serve its customers. |
| Quotations, prices, discounts, approval requests and decisions, commitments made to customers | To build, approve and send quotations and keep a record of what was offered. |
| When a customer accepts a quotation or signs an agreement through a link: the name, designation, email and mobile number they enter, the time, their IP address and browser. Their signature is their typed name, signed electronically | To keep a reliable record of the acceptance or signature. |
| Your company's authorised signatory's signature image and letterhead, if your company adds them | To print them on your company's agreements. |
| Payment records: amounts, dates, payment mode, reference numbers and proof files (photos or PDFs) that users upload | To track what a customer has paid and to let authorised staff verify it. Payments a customer makes to your company are only recorded here, not made through the service. |
| Subscription and billing details: company name, contact person, email, mobile, GSTIN, billing address, invoices and payment references | To run your company's subscription to SAAR Quote and issue tax invoices. Your company's subscription is paid through Razorpay's checkout; Razorpay handles the card, UPI or bank details and we keep only the payment reference, amount and status. |
| Handover and onboarding details: notes, checklists and tasks | To hand a confirmed deal over to the team that delivers it. |
| Device information: a push-notification token, device name and model, platform and app version | To send you notifications (approvals, decisions, reminders), to show you the devices signed in to your account and to fix problems. |
| Sign-in and security records: sign-in times and method, IP address, browser, and a record of who changed what. If you sign in with an SMS code, your mobile number is passed to our SMS provider, which sends and checks the code; we do not store the code | To keep accounts secure, investigate misuse and keep an audit trail your company can rely on. |
| Photos or files you choose to attach, for example a payment proof taken with the camera | Only to attach that file to the record you are working on. |
We do not collect your location, your contacts, or photos and files you have not chosen to attach.
3. Information about your company's customers
Lead and customer details are entered by your company's staff, received from its own website or lead sources, or entered by the customer when they accept a quotation or sign an agreement. Your company is responsible for having a lawful reason to keep and use them and for answering its customers' requests about them. We help your company do that and do not use its customers' details for any purpose of our own.
4. How we use information
- To provide the service: sign-in, leads, demos, quotations, approvals, acceptances, agreements, payments, handover and notifications.
- To send the emails, SMS and notifications the service sends on your company's behalf, such as a quotation, an acceptance link or a reminder.
- To keep the service secure, prevent fraud and fix faults.
- To contact you about your account, your company's subscription or changes to the service.
We do not sell personal information and we do not show advertising.
5. Who can see it
- Your company: the people at your company whom it has given access. What each person sees depends on the role and team they have been given; for example a sales executive sees their own leads, a manager their team's.
- Your company's customers: only what is sent to them, such as their quotation or agreement.
- Service providers that help us run the service, such as hosting, SMS delivery, payment processing for subscriptions (Razorpay) and push notifications (Google Firebase Cloud Messaging). They may handle data only to provide that service to us. A push notification can include a lead's business name and a short description of the event.
- Your company's email provider: emails your company sends from the service (quotations, acceptance links, reminders) go out through the email account your company connects.
- SAAR Accounts: if you use "Sign in with SAAR", your SAAR Accounts identity (name and email) is shared between SAAR Accounts and SAAR Quote to sign you in.
- Authorities, when the law requires it or a valid legal order is received.
We do not share information with anyone else without a lawful reason.
6. How long we keep it
We keep information for as long as your company's workspace is active and for the period the law or your company requires afterwards (financial and contract records are commonly kept for several years). When it is no longer needed, it is deleted or made anonymous. Sign-in and security records (time, IP address, browser) are kept as long as they are needed to keep accounts secure and to keep a reliable audit trail.
7. Security
Traffic to the service is encrypted (HTTPS). Passwords are stored in hashed form, never in plain text. Each company's data is kept separate from every other company's, and access within a company is limited by role. A customer can open their own quotation or agreement only through the private link sent to them. No system is perfectly secure, and if a breach affecting personal data occurs we will tell your company and, where the law requires, the people affected and the authorities.
8. Your choices and rights
Under the law that applies to you, including the Digital Personal Data Protection Act, 2023 of India, you can ask to:
- see what personal data is held about you;
- correct data that is wrong or incomplete;
- have data erased, where it is no longer needed and the law does not require it to be kept;
- withdraw a permission you gave, such as notifications or camera access;
- complain if you think your data has been mishandled.
If you are a customer of a company that uses SAAR Quote, please contact that company first. For anything else, write to contact@saarsolutions.com and we will reply within a reasonable time, and in any case within the period the law sets.
9. Children
The service is for businesses and working adults. It is not meant for anyone under 18 and we do not knowingly collect their data.
10. Changes to this policy
If we change this policy in a way that matters, we will update the date at the top and, for significant changes, tell you in the app or by email. The latest version is always at this address.
11. Contact
SAAR Solutions
Email: contact@saarsolutions.com
Website: https://qms.saarsolutions.com